Resolving undelivered emails to a customer

 Problem

Customers may report that emails are not being delivered to them

 Solution

Our applications uses a 3rd party service called SendGrid to send emails. It is possible that the customers address has been added to a “Bounced” list within this service, which will result in delivery failures.

The most common resolution is to log into SendGrid and navigate to the Bounces list. Once here, find the email address in question and delete it from the list.

 Related articles

https://docs.sendgrid.com/ui/sending-email/bounces